Why can't I add a custom connector in Claude?

On Claude's Team and Enterprise plans only an organisation owner can add a custom connector: an owner adds each product's https://platform.casafari.com/mcp/ URL once, then each member connects with their own account. That is why members see Add custom connector greyed out with "Ask an organization owner to add this for your team".

Ask an owner to open Organization settings → Connectors, choose Add custom connector and add one connector per product you use:

• Location Lookup: https://platform.casafari.com/mcp/locations
• Area Insights: https://platform.casafari.com/mcp/area-insights
• Comparables: https://platform.casafari.com/mcp/comparables
• AgentGraph AI: https://platform.casafari.com/mcp/agentgraph (verified businesses only)
• Claro AI: https://platform.casafari.com/mcp/claro

Each member then chooses Connect on the connector and signs in with their own self-serve platform account, so plans and usage stay with each person's account. The steps are in Connect to the Casafari Platform.

Without an owner you can still connect:

• Claude Code adds a server for you alone, unless your organisation restricts MCP servers in its managed settings: claude mcp add --transport http casafari-comparables https://platform.casafari.com/mcp/comparables (steps).
• A personal Claude account outside the organisation adds the custom connector itself (steps).